FAQ - Europe Endoscope

FREQUENTLY ASKED QUESTIONS

If you have any further questions, we invite you to contact us directly via our contact form.

Do you pick-up my device? Or how do I manage?

Fill in the repair request document available for download in the resources section. Put it in your endoscope case. You will receive also a transport voucher to stick on the case. Then, wait for a transporter to come pick your equipment. We work with major carriers such as FedEx, UPS, DHL and TNT.

When will I receive my repair quote?

In most cases, we are able to provide customers with a quote within 24 hours of receiving the device in our workshop. It may take longer if we need to perform an image search on your device.

How long does it take to repair my equipment?

According to our statistics, it takes between 2 and 10 days depending on the malfunction or dysfunction of your device.

Respecting the drying time between each stick is essential for quality repairs.

What types of parts are used to repair my equipment?

In order to guarantee the performance of your endoscopes and respect with manufacturers' standards, we use new and quality parts that meet the requirements of the French market.

Do you offer a warranty on repairs?

Europe Endoscope offers a 182-days parts and labor warranty on all repairs. Our warranty covers defects in parts and fabrication, but does not cover damage resulting from misuse, handling or negligence.

Can I benefit from a loan device while my equipment is being repaired?

If you wish, Europe Endoscope can provide you with free loaner device for the duration of your repair.