Technical Service - Europe Endoscope

COMPLETE REPAIR SERVICE

Just like all high-precision medical instruments, endoscopes require comprehensive repairs to keep them in perfect working order.

OUR INTERVENTION STEPS ON ENDOSCOPES

Europe Endoscope ensures that any endoscope which leaves the repairs workshop complies with the original functional and aesthetic specifications. Our expert technicians proceed a meticulous inspection of your endoscope each time it passes through the workshop and produce a free quotation detailing any work required. The combined skills of our workshop manager and our technicians offer you the assurance that special attention will be paid to your endoscope during the maintenance and repair work.

the most
frequent problems:

Damaged distal head
Broken angulation cable wire
Biopsy channel leaking
Bending rubber leaking
Insertion tube used (buckles)
Play in the angulation

Step 01 _____

ENDOSCOPE INSPECTION

Your endoscope is photographed on arrival and recorded in our IT system with your observations.

Then, a technician inspects your device against 82 control points to get an idea of the state of the product and identify any malfunction.

Step 02

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VALIDATING THE REPORT

You receive a comprehensive quality report by email with a form detailing each part of your endoscope, photographs of the different malfunctions and a quote for repairs.

These documents give a detailed picture of the overall condition of your endoscope: wear and tear, and any faulty parts which need replacing immediately.

Step 03
_____

REPAIRING AND RESTORING

Once you have approved the quote, we begin work to repair your device. We replace any faulty parts with high-quality, FDA-approved, class 6 spare parts to guarantee unparalleled precision. You are informed immediately if we observe any additional internal wear on dismantling the device.

Step 04
_____

FINAL INSPECTION AND QUALITY CONTROL

The device is then sent to another expert who checks the repair work done and conducts quality control. Your device is subject to meticulous controlling, similar to the procedure on its arrival in our workshop. The criteria are identical to those determining quality control of a new endoscope before it is sent to market. The results of these tests are recorded and archived, thereby offering an exhaustive record of any works carried out on your endoscope.

Step 05
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DISINFECTING AND BACTERIOLOGICAL CONTROLLING

Your endoscope is then sent to our biologist to conduct bacteriological testing. The endoscope is put in a sterile field within the case in the meantime: provisional microbiological results within 48h and definitive results in 5 days.

Step 06
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RETURNING THE EQUIPMENT

The device is returned to you sound and in perfect condition, ensuring completely safe examinations to everyone’s delight. You receive a Europe Endoscope quality certificate as well as the bacteriological control report and the photographs of the endoscope. All devices are controlled according to the rigorous quality requirements of ISO standard 13485.

Each device is inspected by 3 different technicians: on arrival, during repairs, and quality control, to ensure the best-quality work.

Step 07
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SERVICE GUARANTEE

We offer you a six-month guarantee every time we service your device. If a fault is covered by the service guarantee, we shall make repairs or replace any spare part, free of charge and of our choosing, and/or correct any faulty work which has been identified as such by our customer service team. This guarantee does not extend to normal wear and tear or to damage caused by accidents, lack of care or misuse.

Every repair will improve the performance and life expectancy of your device.

Entrusting the upkeep of your endoscope to Europe Endoscope means benefiting from our experienced technicians and a tailored service.

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